Service Level Agreement (SLA)
- Easidash Support
Owned by Easidash Support
May 15, 2024
1 min read
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Objective:
Our commitment is to provide timely responses to your inquiries and requests in order to ensure a smooth and efficient service experience.
Response Time:
We pledge to respond to your inquiries within 2 working days from the time of receipt.
Working Days:
Our working days are defined as Monday to Friday, excluding public holidays.
Our working hours are 09:00 AM to 05:00 PM IST.
Communication Channels:
Email:
support [at] easidash [dot] com
Escalation Procedure:
In the event that your inquiry or request has not been addressed within the stipulated time frame, please feel free to escalate the matter by contacting our dedicated escalation team at support [at] easidash [dot] com.